Explain specialist services
Give customers a clear way to find the work relevant to their vehicle before they make contact.
A clearer first look at specialist automotive care.
A digital introduction to an automotive workshop and its specialist services.
The overview
9WERKS, in context.
Choosing a workshop can involve questions about services, expertise and how to arrange a visit.
A digital introduction to an automotive workshop and its specialist services.
Why this work matters
What a business can take from this.
Useful for specialist automotive and local service businesses. These are the opportunities the design is intended to support; results depend on the business and how the experience is used.
Build confidence before a visit
Show the workshop, services and reviews together so a customer can assess the business.
Make the next step clear
Keep consultation and contact options visible when someone is ready to speak to the team.
SectorAutomotive
FocusWebsite design & development
DeliveryResponsive website design and development
The challenge
A clear problem to solve.
Present the workshop and its specialist offering in a way that helps owners explore the services and find a route to contact.
The objective
Help an owner understand the work and reach the team.
The approach
How the pieces connect.
Bring the workshop, service information, reviews and consultation paths into one responsive website.
The experience, connected
How 9WERKS comes together.
Explore the parts of the experience and the path they create for the people using it.
Experience map03 connected parts
Each segment represents one part of the experience, not a percentage or performance measure.
Select a part to explore
01Specialist services
Service information introduces work including diagnostics, performance and vehicle care.
02Workshop and reviews
Workshop imagery and reviews give visitors context as they consider the business.
03Consultation
Consultation and contact options provide a route to the team.
The path through
From first look to next step.
Help an owner understand the work and reach the team.
- 01Discover the workshop
- 02Explore services
- 03Book a consultation
A closer look at 9WERKS.
Explore the screens behind the experience.
Inside the experience
Three parts of the solution.
Open each part to see the thinking behind the experience.
01Specialist services
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Service information introduces work including diagnostics, performance and vehicle care.
02Workshop and reviews
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Workshop imagery and reviews give visitors context as they consider the business.
03Consultation
+
Consultation and contact options provide a route to the team.
The journey
From first look to next step.
A simple way to understand the experience from the visitor's perspective.
- 01
Discover the workshop
Service information introduces work including diagnostics, performance and vehicle care.
- 02
Explore services
Workshop imagery and reviews give visitors context as they consider the business.
- 03
Book a consultation
Consultation and contact options provide a route to the team.
More of the experience.
See how the details come together across the project.
The design principle
A specialist service is easier to understand when the work and the next step are visible together.
Continue exploring
Next case studyAxris Media Solutions